Support

Tell us what you need and the Foral team will get back to you. Premium requests are answered around the clock.

What do you need help with?

Choose the product or topic. We'll show you quick answers first.

Terra — ExplorerParcel analysis, the map and the land workspace Terra — ReportsLand Snapshot, Feasibility and Plus reports Terra — MonitorWatched parcels and change alerts RealistaRustic-land valuation Zoning (PDM) answersQuestions about municipal planning rules AlertsCustom, semantic and AI alerts, email and webhooks Data APIAPI keys, limits and data.foral.ai Company agentsYour company's AI agent, widget and inbox Observatory & dataIndicators, municipalities and data quality Billing & plansInvoices, payments, trial, upgrades and cancellation Account & accessLogin, email, profile and personal data Something elseAnything that doesn't fit above

Before you write

›How fast will you reply?

Premium requests are monitored 24/7 and answered in order of priority, so please keep "urgent" for real blockers — it helps us reach those first. You'll get an email and an in-app notification when we reply.

›What should I include in my request?

The steps you took, what you expected and what happened instead, plus the address, parcel, report or API key prefix involved. Attachments aren't supported yet — describe what you see instead. Never send passwords or full API keys.

›Who can open a support request?

Premium support is included in the paid plans, including the free Premium month and company agent plans. Everyone can read the answers on this page and send feedback.

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