Terms of sale

Seller

These terms govern the sale of paid digital services on Foral (foral.ai) by FORAL TECHNOLOGIES, UNIPESSOAL LDA, NIF 519603486, with registered office at Pereira, Autódromo, Pereira, 8500-148 Pereira - MEXILHOEIRA GRANDE. Contact: [email protected].

Object

They apply to one-off purchases (for example, plot reports) and to subscriptions to paid plans. By completing a purchase you accept these terms.

Prices and VAT

All prices are shown in euros and include VAT (IVA). The applicable Portuguese VAT rate depends on your billing region: 23% on the mainland, 22% in Madeira and 16% in the Azores.

Payment

Payments are processed by Stripe. One-off purchases accept card and MB WAY, and also Multibanco when that method is available at checkout; subscriptions accept card. The methods available for each purchase are those shown at checkout. A Multibanco payment may take some time to confirm; access and invoicing follow payment confirmation.

Subscriptions

A paid-plan subscription is charged when you subscribe, then at the start of each following monthly or yearly billing period, as chosen at checkout. It renews automatically until cancelled. The price including VAT and the billing interval are shown before payment.

If you apply a subscription promotion code, checkout shows how many payments receive the discount, the amount due during those payments and the regular renewal amount afterwards. A code is limited to the plan and billing interval for which it was issued. One-off report coupons do not apply to subscriptions.

Paid Premium subscribers may add one Vigiar monitoring slot for €6 per month or three slots for €15 per month, including VAT. These are separate monthly subscriptions, including when Premium is billed yearly. You may move a slot by disabling one monitored plot and enabling another. Add-on access ends when its paid period ends or Premium ends; cancelling an add-on stops its next renewal.

You can cancel at any time from the billing page (“Manage subscription”). Cancellation takes effect at the end of the period already paid: there is no further renewal and access continues until that date.

If a renewal payment fails, you are notified by email and keep access for a 7-day grace period. If the payment is not settled within that time, paid features are suspended until it is.

A price change applies only from the following period and is announced by email at least 30 days in advance; you can cancel before it takes effect.

If you already have a free offer or a plan assigned by Foral for the same plan you subscribe to, the paid subscription replaces it immediately. If Foral has assigned you a different plan, Foral must change that plan first. An account with a confirmed email, no paid plan and no plan assigned by Foral, that has never used the offer may start one free Premium month (31 days), once. No card is required, it does not renew automatically and nothing is charged at the end. When the month ends, anything above the free-plan limits is paused and nothing is deleted.

Right of withdrawal: you have 14 days from subscribing to withdraw from the contract without giving a reason. By subscribing you ask for the service to start immediately; if you withdraw within that period you pay only for the part of the period already provided.

Deleting your account cancels any active subscription immediately, with no refund for the current period.

Delivery and invoicing

Digital deliverables are made available after payment is confirmed. A certified invoice is issued for every purchase and for every subscription renewal with a charge above zero, and sent by email; you may give your NIF at checkout or in your billing details.

By purchasing, you agree to receive invoices electronically (article 36(10) of the Portuguese VAT Code). You can download them at any time from the billing page.

Right of withdrawal

Consumers generally have 14 days to withdraw under Decreto-Lei 24/2014. For a subscription service started at your express request during that period, you may owe the proportional amount for the service already supplied. For digital content supplied immediately, the withdrawal right may be lost only after you expressly consent to immediate supply, acknowledge that consequence and receive the required confirmation. The checkout records the relevant request and acknowledgement.

To exercise the right of withdrawal, send your withdrawal statement to [email protected] within the period; you may, if you wish, use the model withdrawal form set out in the Annex to Decreto-Lei 24/2014.

Refunds and credit notes

Without prejudice to the right of withdrawal, other refund requests are assessed case by case. Where a refund is granted, a credit note (nota de crédito) referencing the original invoice is issued and sent by email.

Complaints book

A complaint may be submitted through the electronic Complaints Book (Livro de Reclamações) at livroreclamacoes.pt.

Alternative dispute resolution

Consumers can contact the competent consumer arbitration centre, for example the Algarve Consumer Information, Mediation and Arbitration Centre (CIMAAL): www.consumoalgarve.pt. Where no regional centre has competence, the CNIACC (National Consumer Disputes Information and Arbitration Centre) may be competent: www.cniacc.pt. This information does not state that Foral has joined an arbitration centre.

Governing law

These terms are governed by Portuguese law.